We are delighted to accept orders from customers . For our international customers, we offer payment options such as Bank Transfer, Western Union via Credit/Master Card, and Paypal. All prices in our store are listed in US dollars, Euro, and Pound Sterling. If you are sending an International Money Order, please ensure payment is in US Dollars. If you have any inquiries, please do not hesitate to contact us. Here are answers to some frequently asked questions regarding international shipping:
Can I have a tracking number for my order?
Certainly! We provide you with an International tracking number for your order.
How much will it cost to ship to my location?
The shipping options and their corresponding prices will be presented to you during the checkout process. Our system accurately calculates the shipping charges based on the weight of the items in your shopping cart, and you can view the shipping charges before completing your order.
Does the shipping fee I pay include customs, duties, or tax fees?
Yes, the shipping fees you pay us include any customs, duties or tax fees. Any customs, duty or tax fees imposed by local authorities will be the responsibility of the delivery company which will be payable to the local delivery officer once your package has been processed by customs.
If you have any concerns about defective products, please contact our Customer Service at Juan Marine Store. Our team will assist you in finding a resolution through the appropriate channels.
Damaged Package Claims
If you receive a package that was damaged in transit, please contact us within 48 hours of receiving your package. Customers with damaged packages can file a claim directly with us by completing our Damaged Package Claim Form and mailing or faxing it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We may request the damaged product(s) to be shipped back to us for verification.
Lost Package Claims
If you have not received your order and suspect that your package may be lost, please contact us. All packages shipped by Juan Marine Store are insured for 100% of the package's value. If your package is confirmed to be lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
All products that we send will come with an official international guarantee card from the brand you ordered, which can be used at your local dealer.
Contact US :
Phone Number : +62 813 9662 1156
FAX : +62 813 9662 1156